Terms & Condition

Welcome to the www.Desikirana.com. The following terms and conditions and any other policies or guidelines are posted by Desikirana.com website/app/app. If you shop or visit at Desikirana.com, you accept these terms and conditions. Visitors and shoppers are advised to read these Terms and Conditions carefully before using this site/app/app or purchasing any of the products or using any of the services available on or through it. These Terms and Conditions may be changed in the future without prior notice to you. So please check back every time you use the services. Your continued use of this site/app/app after such changes constitutes your acceptance of the new Terms and Conditions.


1) We shall mean “Desikirana.com”, is the website/app or service offered by the DK Retail Concepts. Customer shall mean ‘you’ and anyone else use this website/app on your behalf including minors. Business Partners shall mean products’ manufacture, suppliers, sponsors and our related business contacts. 
2) To register and shop with Desikirana.com you must be Thirteen years of age and above. Desikirana.com has the right to refuse the registration and sale of any potential customer for any reason and to terminate the registration of any of its customers without assigning any reason. By placing order on this website/app the person undertakes he is above 13 years of age.
3) While every care is taken to ensure that product illustration and information are as accurate as possible, the photograph and images that are shown are only representation of actual products and may differ from actual.
4) These Product Terms shall be governed by and construed in accordance with the applicable laws in India.

This site/app is controlled and operated by DK Retail Concepts from its offices within the “Hyderabad, Telangana, India”. Those who choose to access this site/app from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. DK RETAIL CONCEPTS makes no representation that materials or other content on www.Desikirana.com are appropriate or available for use outside the India, its territories, possessions and protectorates. If you choose to access www.Desikirana.com from other locations you do so on your own initiative and at your own risk. You are responsible for complying with local laws, if and to the extent local laws are applicable. You specifically agree to comply with all applicable laws concerning the transmission of technical data exported from the India or the country you reside in.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

The law places certain restrictions on transactions involving products, products must be ordered by you and if you are not at home at your selected delivery time, it is your responsibility to ensure that a suitable person (above 18 years old)/responsible is there to receive the order.


Desikirana.com grants you to access, browse and make personal use of this site/app and NOT to download and/or modify it, of any portion of it, examples; use of any product listings, descriptions, or prices; any derivative use of this Site/app or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools without express written consent of DK RETAIL CONCEPTS. This Site/app or any portion of it may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose, without express written consent from us. You may not frame or enclose or use any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Desikirana.com without obtaining express written consent. You may not use any Meta tags or any other "hidden text" utilizing our company and products’ name, logos or trademarks without the express written consent of DK RETAIL CONCEPTS. We reserve the right to terminate any unauthorized use granted by us. You are granted a limited, revocable, and non exclusive right to create a hyperlink to any page of Desikirana.com so long as the link does not portray its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any the Company logo or other proprietary graphic or trademark as part of the link without express written permission.


All content included on this Site/app, such as products, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software ("Content"), is the property of Desikirana.com or our suppliers, sponsors or affiliates (collectively, "Business Partners"), and is protected by India and international copyright law, trademark law, and trade secret law, as well as other state, federal and international laws and regulations. We own a copyright in this Site/app as a collective work; products’ information, product’s picture and all other information compilation, and in the selection, coordination and arrangement of the Content. Neither we nor our Business Partners grant any rights to you under any patents, copyrights, trademarks or trade secret information. In addition, we do not grant any rights to any of our Business Partners the use of our collective work without prior written permission. Under no circumstances will Desikirana.com be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content made available via the Site/app. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.


We believe in protecting user privacy. For that reason, we have adopted a privacy policy. You should refer to our Privacy Policy for further information about how we use and collect personal information from users of this Site/app.


Offers, promotional prices, special deals all are Subject to availability. At all time, we will ensure that the prices, details and sizes of products are correct. However, we reserve the right to vary the prices and other details of the products without advance notice to customers (due to daily price fluctuations, discrepancies of product prices and its availability listed on this site/app are subject to change without any prior notice).

Every effort is made to ensure accurate and most recent information about our products will be reflected on printed material and on our website/app. The invoice that comes with the delivery will contain the most updated prices. Any discrepancies may be due to out-of-stock, substitutions, special offers etc by our Business Partners. You may reject the particular product upon delivery. We will not be liable to make any compensation due to price differences. We reserve the right at any time after receipt of your order to accept or decline your order, the right to adjust the final bill after it is presented to the Customer and such adjustments shall be make known to the Customer at the time of delivery. We also reserve the right to limit sales to any individual customers.

Prices are subject to change without any prior notice to the customers. If prices are changed before order process, the same price will be applicable to the order also.

We deliver you a free service, if and only if you made an order of more than or equal to 300/- rupees, otherwise shipping charges 20/-Rs are added.

Since you can place an order up to 15 days in advance from the actual delivery date we need to accommodate for these price fluctuations and therefore any difference in the bill value on the date of placing the order and the bill value as per the prices applicable on the date of delivery will be collected / refunded in cash at the time of the delivery of the order.


There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched a contract will be made between you and us, and you will be charged for the goods. This website/app is a medium of procurement of order only. Placing an order on the website/app does not bind in any contract unless and until it is accepted by us and initiation of delivery. To ensure availability of all our products customers may be limited to a maximum number of items. Management Reserves the right to accept the order or to reject it. DK Retail Concepts Reserves the right to honour any discounts, offers, coupons and order overriding all the other terms and conditions.


If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we may attempt to deliver substitute lines should selected items be unavailable unless you specifically request us not to do so.


For delivery and shipping details please refer to our Delivery Information page.


We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. We have a ‘NO QUESTIONS ASKED POLICY’.

You can return the item on the time of delivery if, 
1. Item is that you are not ordered 
2. Item is expired 
3. Item is defected 
we will not charge you for any incorrect goods or defective goods which you have received.



All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to us or by this Website/app or otherwise disclosed, submitted or offered in connection with your use of this Website/app (collectively, the "Comments") shall be and remain our property. Such disclosure, submission or offer of any Comments shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, We own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. We are and shall be under no obligation (a) to maintain any Comments in confidence; (b) to pay you any compensation for any Comments; or (c) to respond to any Comments. You agree that any Comments submitted by you to the Website/app will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website/app will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

We do not regularly review posted Comments, but do reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site/app. You grant Desikirana.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify we and our affiliates for all claims resulting from any Comments you submit. We and our affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.


You agree to defend, indemnify and hold harmless DK Retail Concepts, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to DK Retail Concepts or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


Order if needs to be cancel should be done within 30 minutes of order confirmation with any charges. If you can cancel the order on the time of delivery if you are not satisfied and with solid reasons only and if, you should pay the shipping charges of 20/-Rs.


Right now our process is working on cash on delivery theme. You should pay the correct amount as in the invoice; we accept only Indian rupees.

Customer Services

• Customer Care: 9666-KIRANA (547262) / 7997-KIRANA (547262)

• Email: contactus@desikirana.com